1. What Information We Collect
When you inquire about a trip or book a vehicle with Kudla Ratha via our website, telephone, or WhatsApp desk, we ask for:
- Contact details: Your full name, mobile phone number, and WhatsApp contact.
- Trip details: Pickup address (hotel, residential address, or railway station platform exit), flight number (for Mangaluru International Airport pickups), travel date, and destination.
- Passenger requirements: Number of travelers, luggage count, and any elder assistance or child seat requests.
We do not collect credit card numbers, passwords, biometric details, or private financial records on this website. Payments are completed directly via UPI or cash with your driver upon receipt.
2. How We Use Your Details
Your travel information is used strictly to coordinate your ride:
- To generate a transparent fare estimate with fuel and driver allowances included.
- To dispatch your assigned commercial vehicle (Toyota Etios, Swift Dzire, Ertiga, Innova Crysta, or Tempo Traveller) on time.
- To coordinate your airport pickup timing if your incoming flight schedule changes.
- To provide you and your assigned driver with contact numbers before trip start time.
- To contact you and coordinate your journey details.
3. We Do Not Sell Your Data
We respect your privacy when booking travel with us:
- We do not sell, rent, or trade your contact information to third parties.
- Your mobile number is shared exclusively with the driver assigned to your booking.
- We use your contact details only to coordinate your travel.
4. WhatsApp & Phone Communications
Because most travelers prefer instant messaging in Coastal Karnataka, our primary channel for route confirmation and driver dispatch is WhatsApp. When you reach out to us:
- We send you vehicle photos, registration numbers, driver phone contacts, and clear travel details.
- We reply to your queries regarding temple dress codes, darshan timings, or mountain road status.
- If you prefer voice calls only, please mention this to our team and we will communicate exclusively via direct phone calls.
5. Data Retention & Deletion
We retain booking logs and tax invoices only for the period required by Indian transport regulations and tax accounting laws. If you want us to delete your contact number from our dispatch records after your trip is completed, simply message our helpline at +91 96065 87572 and we will remove your contact details within 48 hours.
6. Office Address & Privacy Contacts
If you have questions regarding this privacy policy or your booking records, contact our desk in person or via telephone:
Business Name: Kudla Ratha
Physical Address: D No-132, Ashraya Colony, Devinagara, Pachanady, Bondel, Mangaluru, Dakshina Kannada, Karnataka 575008
Helpline & WhatsApp: +91 96065 87572
Email: [email protected]
Operating Hours: 24 Hours / 7 Days a week